QCI LS5T-52 Guía de usuario descargar pdf (Pagina 55)

I was in the middle of creating a delivery and stepped away from my

computer. When I got back and tried to finish my delivery, I was signed out.

What happened?

When you sign into Biscom Delivery Server, the application will “time out” in

approximately 15 minutes if you have not been actively using it, unless the default

timeout has been changed to a different setting. Consult your administrator about this

setting if you have any questions.

When I create a new user as a Sender, or import users with the Sender role

specified, they do not have the sender role assigned. What’s happening?

You may have a system that has a restriction on the total number of Senders allowed

on the system at once. Once the number of Senders has reached the maximum

allowed, no new users will be allowed to have the Sender role assigned. Users added

through the import facility will be created, but they will not have the Sender role

assigned. You may remove the Sender role from one user and reassign it to another

user on the system, as long as the total number of Senders does not exceed the

maximum allowed.

I have the Outlook Add-in installed on my computer, but none of my

messages seem to be going out.

There may be multiple issues here. First, check with your administrator that your

server supports the Outlook Add-in (this is an optional module). Also, have your

administrator check your BDS user and make sure that your user is allowed to use the

Outlook Add-in. Finally, in your Outlook client, open the menu Tools > Options and

select the Biscom Delivery Server Outlook Add-in tab. Ensure the email address and

your user name and password are set correctly.

Biscom Delivery Manager isn’t upload or downloading my files.

Check to make sure the server you are signed into is up and running by signing in

through the Web application interface. If you can sign in, ensure that you are able to

create new packages and upload files.

Next, check to see if the Biscom Delivery Manager service is running on your machine.

Open the Manage Services window (right click the My Computer icon and select

Manage), and view the list of services. Highlight the Biscom Delivery Manager service,

and make sure it is running. Try stopping and then restarting the service, even if it is

currently running.

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QCI LS5T-52 Guía de usuario Pagina 55