QCI LS5T-52 Guía de usuario descargar pdf (Pagina 54)

Section 9: Support and Troubleshooting

Frequently Asked Questions

What’s the difference between an Express Delivery and a Standard

Delivery?

Express Deliveries are useful when a sender wants to send a package to recipients one

time and does not foresee sending those files to more recipients at a later time. In this

case, the package metadata is set to default values, and the sender can create the

delivery and attach files in one step. If a sender has a package that he wants to send

out repeatedly, or create multiple deliveries with different recipients lists or delivery

parameters, a standard delivery would be a better method. In this case, the package is

a standalone entity that is independent of the deliveries, and most likely will not have

any recipient-specific information.

What is the difference between the Secure Message and Notification

Message?

When you enter text into the Notification Message, it is attached to the body of the

email sent to all recipients if you choose to send a notification message. Any text you

enter into the Secure Message text box can only be viewed by recipients once they

successfully sign in to the system and open your delivery.

Why can’t I see all the icons or functionality that are shown in the figures in

this User Guide?

The icons (or functionality) that users see are based on the roles that you have been

assigned. If you have questions about your roles or would like to have additional

functionality, contact your Biscom Delivery Server administrator.

When I click on an email notification delivery link, I can’t view the package

anymore.

Most likely, the sender of the delivery has deleted the delivery or removed you from

the list of recipients. Another possibility is that the delivery has expired. In any of the

above cases, you will no longer have access to the package and will no longer see the

delivery in your list of deliveries when logged onto the system.

Can administrators view the contents of my packages or deliveries?

No, administrators cannot view the packages or deliveries of other users, unless the

administrator is also the owner of a package or a recipient of the same delivery.

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QCI LS5T-52 Guía de usuario Pagina 54